It was a fantastic experience presenting at the Global Tech Forum on March 21st, 2025. I had the opportunity to discuss Flomni's successful collaboration with Ural Airlines in leveraging AI to enhance their customer service.
Our talk focused on how Flomni's solutions addressed the challenges faced by a major airline like Ural Airlines, which handles millions of passengers yearly. We highlighted key aspects of the project:
- The Need: Moving away from costly and sometimes inconvenient phone support towards more efficient digital channels.
- Our Approach: A phased implementation of Flomni's chatbot platform, starting with basic automation and evolving to include AI and deep integrations with Ural Airlines' systems.
- The Outcome: We successfully automated 63% of customer inquiries, significantly reducing service costs (-25%).
We also touched upon how AI continues to evolve customer support, mentioning other Flomni's AI assistants, which assists humans in real-time to improve efficiency and service quality.
Presenting this case study was a great way to showcase the practical application of AI in solving real-world business problems. The positive results achieved with Ural Airlines demonstrate the significant impact intelligent automation can have on large-scale customer service operations.
It was rewarding to share these insights and engage with the audience at GTF 2025. Looking forward to more opportunities to discuss the future of AI.